IT Support Engineer - Front Office
Wealth & Alternatives Manager
6-12 month+ Contract To Hire
3-4 days per week onsite
New York City
The IT Support Engineer will manage technical support for traders, C-Suite executives, and end-users, both on-site and remotely. The role involves handling desktop support, addressing security needs, and meeting group-specific requirements. Key responsibilities include supporting Microsoft Office 365, Active Directory, and VoIP systems, in addition to managing user accounts and assisting with the setup of office environments. Project work, such as implementing imaging solutions and creating scripts for software updates, is also expected.
Day-to-day, the engineer will review and handle support tickets, manage software patching and updates, and coordinate onboarding/offboarding activities. In this capacity, they will ensure smooth system operation by maintaining conference room A/V equipment and collaborating with the infrastructure team to troubleshoot issues. The role also requires experience with tools like Intune, Adobe, Box.com, and familiarity with multi-monitor and peripheral configurations, as well as VoIP support and network troubleshooting.
Candidates should bring experience in financial services support, a solid understanding of Windows 10/11, Azure Active Directory, cloud technologies, and networking. Expertise in managing firewall, WiFi, and VoIP systems is also essential. This position, based primarily on-site, offers occasional remote work flexibility and requires excellent customer service and technical proficiency.
